Terms, Cookies & Privacy Policy

Our privacy policy describes what, why and how we collect and use your personal information and how you are in full control of the data we keep. By using our Service and/or our website, you acknowledge that you have read, understand and agree to our Privacy Policy.

The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone (third parties) except as described in this Privacy Policy. All processing of personal data by Volldrauf is conducted in accordance with the data protection principles as set out in data protection laws and regulations in European Union (referred to as GDPR).


More details below

Information Collection and Usage

  • For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, email address and billing address. The information that we collect to be used to contact and serve you, will not be shared.
  • In order to improve our offer (upgrade, campaign offers, newsletters or similar), we may also collect information regarding your use of the products and services.

Use of Personal Information

  • To communicate with you and to send you important product and service related notices, such as information about purchases, information on technical services issues, support, security announcements and changes to our terms, conditions and policies.
  • To operate and to improve its online and digital services, websites and its contents, as well as the products and how to enhance their user-friendliness.
  • To provide you with the product or service you have requested or purchased, including checking that a payment is not made fraudulently.
  • To provide user care, warranty, returns and other after sales services.
  • To enhance our product and service quality and to educate our personnel to ensure quality, compliance and social responsibility.
  • To keep you informed about new products, software updates and upcoming events, as well as to provide you with newsletters and other sales and marketing communications.
  • For accounting and billing purposes

You Have Control

  • You are in full control of your personal data. You can reach this privacy policy and other agreements from your account as well as basic details of your collected personal data. You can edit this data anytime you login to your account and it is immediately updated on our system.
  • You may at any time decide not to participate (opting-out) in our processing of your personal data by changing your Volldrauf account settings or sending us a request to delete your personal data by email. If so, please take note that such opting-out may impact and restrict your use of our products and services, or prevent us to provide you with the warranted level of product and service quality and functionality. Notwithstanding, your privacy is of uttermost importance to us.
  • By using our Service and/or our website, you acknowledge that you have read, understand and agree to this Privacy Policy. We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law.
  • Your continued use of our products or services after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Privacy Statement, you may cancel your use or service.

Cookies Policy

  • Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
  • Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers & Third Parties

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service.
  • To provide the Service on our behalf.
  • To perform Service-related services.
  • To assist us in analyzing how our Service is used.
  • We want to inform our Service users that these third parties (servers, mail & download providers, etc.) have access to limited portion of your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.